01 / CUSTOMER SUPPORT
Make repeat questions easier to handle.
When the same shipping, returns, or setup question arrives again, a well-scoped assistant can help visitors find the policy without waiting for your team.
A good fit for
Online stores, service businesses, and small support teams
Knowledge to start with
- Shipping and returns policies
- Frequently asked questions
- Troubleshooting and setup guides
Can I return an unopened coffee bag?
In this example store, unopened bags can be returned within 30 days of delivery. Contact the team with your order number to begin a return.
Sample Returns Policy · Eligibility
Keep the scope clear: Order-specific refunds and exceptions still need a team member.